Refund policy

Returns & Refunds

Due to the products sold by Lambourn Foodhall being perishable food items, please contact us as soon as possible if you have an issue with an item. 

One of our team will then discuss the most appropriate action with you, which can be either a refund or a replacement item.

Contact the team by email at info@lambournfoodhall.co.uk or by telephone at 01488 71743 (Option 3 Home Delivery Team).

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Replacements
If a replacement product is actioned, we will arrange a time with you when this can be delivered to you.

Refunds
If a refund is actioned, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lambournfoodhall.co.uk.